When Did We Start Hiring Complainers?

I stopped in at Walgreen’s today to pick up a prescription and made the mistake of asking the young clerk how her day was going. By the time I checked out, I think I could have charged her for a therapy session. When did stores stop training employees that customers are not there to hearContinue reading “When Did We Start Hiring Complainers?”

Living Like Snow White

Sometimes I feel like Snow White. Not because I have alabaster skin or mesmerizing beauty that could survive being encased in glass for time on end – at least, not without a whole lot of formaldehyde. I don’t have an evil step-mother, nor do I have high hopes for a Prince Charming to rescue meContinue reading “Living Like Snow White”